we deal with complaints quickly, politely and, where appropriate, informally (for example, by telephone);
we respond in the right way - for example, with an explanation, or an apology where we have got things wrong, or by giving you information when we have taken any action etc;
we learn from feedback and complaints and use them to improve our service.
This procedure gives the Traditional Owners of Cape York a way to provide feedback or to lodge a complaint and provides a transparent and accountable method for dealing with the complaint and considering feedback.
If you are not happy with the CYLCAC or its staff’s standard of service, actions or lack of action and you let us know, that is a complaint. Complaints are often about:
This procedure will not apply if your complaint is:
This complaints system does not cover:
If you have a complaint about our service:
First of all, please make your complaint to the person dealing with your application or enquiry. Often, telling us about it can help solve the problem without going further.
If your problem is still not solved, (or if you are unsure who to talk to) please put your complaint in writing to:
Cape York Land Council Aboriginal Corporation
P.O. Box 2496,
If you are still unhappy and your problem has not been solved, you may write directly to the Chairperson of the Land Council, who will look into the problem, and will reply directly to you with any findings.
We’ve been kicking the dust throughout Cape York for more than 20 years. Here’s a snapshot of some of our successes around the Cape York Region and Traditional Owner PBC's throughout Cape York.
On a regular basis we produce informative publications which act to communicate to our constituents and the public the aims, objective and activities with regards to land dealing as well as other Indigenous related issues.